Setting up email on your Blackberry phone is probably one of your top priorities, and if you do not have an IT department to do it for you, it will fall on your shoulders to do this.
Here’s how to setup Blackberry Curve email:
To setup email you will need the following information user name, email address, and password. You will also have to create a Blackberry account. This is done simply from the phone, and you will receive an email to acknowledge. Once this is complete, you can then begin to setup email on your phone.
When you first switch on your Blackberry, it will run into a setup wizard, you can either follow this path, or alternatively, access it via the Setup button as shown.
Essentially, the wizard and the Setup button will take you down the same path. I found it easier to revisit via the setup option, after I became more familiar with the phone.
Click Setup as shown.
Click E-Mail Settings(If accessed from the setup option)
This screen appears, and you need to click ‘Create New Account‘ (Shown in blue) to obtain a Blackberry account. Once you have the Blackberry account, you can just log in and begin setting up email on your phone.
In essence, you will then be presented with two fields to be completed, your email address and password. See below
As you can see you do not need to enter too much information when setting up email on your phone. There is also another optional field where you can enter your name, so your recipients will see it’s from you and not somebody called ‘Info’. The password and email address have to match the ones you have setup on your computer.
I have two email accounts setup on my phone, and first time round I had to also include a user name in a user name field. Second time round, it never asked me for this information. Keep the user name handy though, in case you do.
A nice touch is that you can press space to create an ‘@’ symbol, and a full stop. Handy for the bit where you have to type ‘.com’.
After you click next, the phone does the rest and confirms that the email has been setup. A new icon appears on the main menu, sorted! Pat yourself on the back and get emailing.
Further Help
If you struggle with this and other features on your phone you could always buy one of these blackberry help books to improve your experience using your phone.
***UPDATE – COMMON PROBLEMS***
Problem: It doesn’t allow me to create a new account, it only gives the blackberry enterprise option.
Solution: You must have the required data plan (normally called ‘Blackberry Data Plan’) from your provider in order to use the feature. So call your provider/carrier (Orange, Vodafone etc or whoever you are with), to discuss the plan you are on to sort it. If you have bought an unlocked phone second hand and are just using your old sim then you won’t be able to use this email on your phone.
Problem: I have no ‘setup email’ option on my phone.
Solution: It should be on the handset fresh out of the box. Normally doing a ‘battery pull’ should sort it. Completely remove the battery for a good 5 minutes, then turn the phone back on, usually does the trick. Failing that login to your online blackberry internet service on your providers website and setup from there.
Problem: My emails have stopped coming through!
Solution: This could be as simple as your email inbox is full, so the messages aren’t getting to that let alone your BB. If that is fine, then login to your online blackberry internet service on your providers website and check everything (like passwords are correct and they are showing as ok).
Problem: my problem isn’t covered here!
Solution: first we recommend you call your service provider/carrier. You are paying them for the phone/contract so call up the customer services and tell them your problem, that is what they are there for!! It is highly likely they can sort it for you. If they can’t leave a comment below.
Add Your Comment Now!
i have curve 8250 my blackberry doesnt has an email setup icon
what 2 do??
Is there an option to run the email setup from the set up menu? If not, on the screen with all the icons, click on anyone with the menu key. If an option comes up show all, click it. An email icon may well appear there, asit does with the 8900. Hope this is of some help
Regards
My blackberry curve 8520 wont allow me to set up a normal email address, and only offeres the Blackberry enterprise server option, how can i fix this?
Could be a silly question, but have you setup a Blackberry account?
Well,
here’s my problem,
I just got a Blackberry Curve, but it doesn’t allow me to create a new account. It only offers the Blackberry enterprise sever option….what should I do? please help me.
I had the same problem with my curve phone. I had to call up Orange and get them to add a BlackBerry bundle to my account. If you call your mobile phone provider they should be able to help!
Same, myne doesnt hav an email setup icon either and its really bugging me! help!
I can help with the icon not showing up. It might be because of the theme you’ve selected. Some of them won’t show all the icons. Try the default theme and see if it shows up.
same as mine blackbery curve 8520.. i bought last week w virgin network, but it doesn’t allow me to create a new account only offers the Blackberry enterprise sever option, really make me sad, anyone can help? i tried changing back the default theme but still the same:(
It says that I have already set up my blackberry account and that I can’t make a new 1. I’m sure I never made 1 tho :s how can I find out my username and password?
mine doesn’t have the ‘email settings’ icon under setup. how can i set up an email account?
when i go into setup there is no ‘email setup’ option!
but when i go into setup wizard and click on the ‘email setup’ button its only saying
‘ i want to use a work email account with a blackberry enterprise server’
its really bugging me!
what should i do?
please HELP!
My blackberry curve 8520 wont allow me to set up a normal email address, and only offeres the Blackberry enterprise server option, how can i fix this?
also can anyone tell me any application through which I can access my computer connected through wifi.
hi i think what every1 is forgetting to mention is that if you have bought your blackberry curves from a shop,sealed etc or if you bought it from someone thats had it. i bought mine from someone who used it for about a week, they set up an email, and when i tried to set one up, it did the same thing. ive heard that if you set up an email on it, a new email cannot be reset but only new ones added. is this true? or is it possible to set it up? any help will be sooooooooooooo much appreciated as ive spunked 150quid on this phone. thanx for your time
Why if so many of us are having the same problem can’t I find a solution – brand new, delivered from vodafone and no email icon…
How am I supposed to work?????
can anyone help and let me know how they managed to get themselves sorted with seting up their email accounts without the wizard giving them the option and no email icon in the setup option?
I had exactly the same problem when I first got my Curve 8520, so all I did was call my phone provider (Orange) who put me through to a Blackberry support person. They then talked me through the steps to sort it out. Basically something hadn’t been activated on my phone, and then I had to change a few settings which the person on the phone talked me through. So don’t just rely on websites to help you out with problems like this, you are paying for your mobile phone, and part of that is the customer service, so phone them up and they will help you!!
I have ablackberry 9520 curve but on the screen its showing 2 icons for my emails, why is this happening and how can i fix it so there is just 1 icon 4 emails?
Sorry i meant 8520 curve!!
Hi I have a Blackberry Curve 8520. Unlocked, with a pay as you go sim as I am living in Brunei. Is it at all possible for me to set up an email account? I have the same issues. In Set Up no email set up option and only offeres the Blackberry enterprise server option, how can i fix this? Please help
Mine even worse. I had the same prob with u guys. I bought 2 same phones from the same telco vendor. One I gave to my brother, and I use another one. Whats bugging me is, my phone doesnt have the “Email Setup” icon, GPS/MAPS Icon, and I only can setup an enterprise server email. Well, I thought that calling the telco vendors that I bought from is the only solution eh. WRONGG! THey just said “I dont know”. i am really pissed off.
So now, i am totally numb, no solution, no nothing. I just have to depends on you guys result. Will keep update with u guys. Hopefully we get a solution for this!
thanks so much – set up in a matter of minutes!
i have a blackberry curve 8250 on t-mobile. i have put a virgin sim card in d fone bwt it wont let me set up the email for messenger or facebook for blackberry. please help.
I don’t if put in all this rigth or not. But I setup my phones email. I all os have a yahoo email.I thank you my gmail aderss. But I need to know how to for to on my phone.
My blackberry curve 8520 wont allow me to set up a normal email address, and only offeres the Blackberry enterprise server option, how can i fix this?
also can anyone tell me any application through which I can access my computer connected through wifi.
And let me know from where i can get free Maps App…
Thank you
If I setup email on my blackberry will I still receive my email through Microsoft Outlook?
I dont have that on my blackbery 8520 the email setting simbol
I have a Blackberry Curve 8520. I have my email set up but for some reason i have stopped getting my emails sent to my Blackberry. My internet is still working and i have checked my email settings. Can anyone help troubleshoot?
Thank you very good and informative reply it took minutes thank you
Just had new Blackberry Bold from Vodafone and had same problem with e-mail (or lack of option to set it up – just had ‘i want to use a work email account with a blackberry enterprise server’. Called Vodafone who say its because I don’t have Blackberry internet on my a/c and it will cost an extra £5 p/month. Feeling a bit miffed as no-where in any info did it say I needed to pay extra to use phone to its full extent.
superlative information,thanks bro-Setup in matter of minutes
i have blackberry curve 8250 and doesnt has an messages icon in setup wizard icon
what 2 do??
my phone is blackberry 8250 pls help me how to activate my email add thru wihi connection
here’s my problem,
I just got a Blackberry Curve, but it doesn’t allow me to create a new account. It only offers the Blackberry enterprise sever option….what should I do? please help me.
The article has been updated with the common problems peoples are facing and effective solutions for them. Hope they help!
i have already set up my live acct on my phone but is it possible to set up another acct – if so please can someone tell me how…..
I have the same prob with u guys. I bought my Blackberry 8520 from Vodacom South Africa. With the initial setup I accidently went on the e-mail work enterprise option. No even after software reloading and hard resets it on offers me setup an work enterprise server email option. Also my phone doesnt have the “Email Setup” icon, GPS/MAPS Icon. Please please can you help me. Hopefully we get a solution for this!
I have had my bberry for some time and I set up my email with my personal email account. The last couple of days now every 20 minutes I keep getting a notification that my email password is invalid, when I validate it I just get the same message 20 minutes later. And no mail is getting through. Any ideas?
I too had problems with a Blackberry Curve 8520 brand new. The email set up defaulted to enterprise sever and did not give the option to use other email addresses. Reading the comments posted helped me sort the problem out. When the number was transfered from my old Blackberry and I took out the battery for 5 minutes the options changed and allowed me to transfer my email accounts, a straightforward process.
to all BB user, pls register first your BB to the website of your telecom company (ex. globe telecom here in the philippines, log-on to globe.blackberry.com) then create your account & register your BB). Then you should subscribed to a Blackberry Internet Service plan (unlimited BIS) & talk to your provider. From there, all your problems/querries will be solved (i.e., no icon for email set-up etc.) Previously, i was faced by the same problem when I first have my BB curve 8520. Then I did everything I mentioned earlier and now, I am one of those many happy BB user. i won’t trade my BB for any smartphone brand. Thanks.
What if I got my existing email address of which I created using Gmail, will it work on the blackberry and receive my email?
@MXOLISI, yes you can get a ‘Gmail for mobile application’ so it will work no problem.
I have a blackberry Curve every time I delete my emails they are resent to me and keep being sent 200+ emails a day!!! ahhhh! help I have a gmail account which has been working fine up to now??
I just got a new curve 8520 and have my work and yahoo email setup on it. Is there a way to show them in two separate windows so that I don’t get work and personal items mixed up? I see that it did create a separate icon when I setup my personal email address, but the messages also come up in the “normal” messages icon.
@RoyalG Ive never heard of that happening before. I would delete the email account completely from your phone. Then do a battery pull. And then setup the email from scratch again. See what happens. If the problem persists I would call your provider and see how they can help.
@Aaron all messages (including SMS) go into the ‘normal’ messages folder. Just click the menu button over the icon and then click ‘Hide’. It isn’t a problem because the messages in it get deleted when you delete them in the separate folders.
If you login to your providers ‘blackberry internet service’ the different accounts will appear on your phone as separate folders. So one for your work email, and another for your yahoo email. You can also rename them if you wish, I changed my 2 to ‘business’ and ‘personal’, looks better then having the actual email addresses.
I got a BB Curve 8520 for work and they set up my account. Emails come through just fine but 2 hours later, they are all gone. I’ve had the phone for 2 days and it’s happened both days. I’m not sure if it’s operator error but it will keep only 1 email from each day (?!). I gave a 2 GB card in the phone. It’s my first BB so I don’t know if this is normal. Help!
Urgent …… My blackberry curve 8520 is not allow me to set up a normal email address, and only offers the Blackberry enterprise server option, how can I do it? I got it just for Emails… I have other mobile for phone calls
@Essam your question has already been answered in the article under the ‘common problems’ section.
Hi, what does this mean:
After clicking ATIVATE, this message appeared-
“Activatio request failed. A service connection is unavailable”
you all need to register your blackberrys to obtain the settings ..
you can do this via your service providers i.e vodafone , t-mobile etc they will then send the setings through to your sim card .
Note that these setting are sent to your sim and not your phone therefore when you change sim you lose the settings
enjoy the BB
Ok, my problem now is i do not have “personlise email setup” on my setup folder.
How can I create email then?
I have followed all the steps but I still cant win.my phone is refusing my user name pls help me pls pls!!!!!
I have had my bb for a year now and have been sending and receiving emails all along. Yesterday I received an email from bb telling me to update my email password. When I go to the email validation and update my password, it won’t save. until I get this figured out, I can’t send or receive email. What do I need to do?
there is a problem in my BB 8520 that is the email setup i went thru is not the same as shown in the pictures here at top……as i entered the email setup it shows HAS YOUR BB ENTERPRISE SERVER ADMINISTRATOR PROVIDED YOU WITH AN ENTERPRISE ACTIVATION PASSWORD YES / NO then if you press next with either answer it is then saying to skip & go for next setups………… i don’t know why BB people have made it so complicated……complicated email setup…NO proper Adobe PDF reader, no option to say callers name, no option to open ZIP files….. china mobiles are better than BB, BB is not BLACKBERRY it is BLACK BASTARD
I just bought blackberry 8520 curve but doesn’t have an email set up icon. i’ve been trying to explore just to set up but merely the blackberry enterprise server option offers.
Hi Ronaldo, your question is answered under the ‘common problems’ section of the main article. Thanks.
Hii i just got my blackberry today its the curve 8520 im on a 2 year contract with orange and its 300mins unlimited everything else and i really would like to set up an existing email account but the only option i get is “I want ti use a work email account with the blackberry enterprise sever” then the next slide is “Has your blackberry enterprise sever administrator provided you with an enterprise activation password” this is quite frustration when your 17 and you usually know how gadgets work!!?? ANd another problem is that i cannot get on to facebook with the blackberry app i downloaded it comes up with “Could not connect because a data sever is not available. PLease try again later. If this continues contact your service provided for support which i will but if you could help on this i would be very grateful
Hi Robert, your question is already answered above under the ‘common problems’ section of the main article. Your provider Orange hasn’t activated the appropriate blackberry plan (exactly the same thing happened with me when I got mine!) you just need to call them up, tell them the issue and they should activate it.
Wow you do answer quickly !! Thanks oh sorry about that.
Thanks very much and is that the same with the internet problem and facebook problem then is it?
I have 2 e mail accounts on my Blackberry curve, one personal, one work. Problem since adding the personal acc, e mails received in that in box also appear in the work one, but not vice versa. How to fix
I’ve got a 8520,upgraded, contract is £30 month, unlimited internet, emails and texts, bbm and 500 free minutes. facebook works through my browser, but i downloaded the app and every time i try to log in it say ‘ getting calender events’ then logs in then in a matter of seconds says either ‘ there was a problem while communicating with facebook’ or ‘your session has timed out’.
twitter works fine though.
also some texts are coming through a couple of hours late. they only come through if i have made a call?
please help me
@harriet I’ve had similar problems with the facebook app, others seem to have the same problem. Sometimes for me it works fine, and then others does as you were saying. I’ve given up on it and just use the mobile version of the site, I actually prefer it as well to the app, its easier to use. As for the texts I’ve no idea what that would be, perhaps you could give your contract provider a call and ask if they know of issues with the network?
how do i find my activation server address on my 8520????